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Northwestern Medicine Delnor Hospital Adds and Renovates Emergency Department Rooms to Better Serve Mental Health Patients

Rosemarie Nolazco RN Jennifer Leclercq RN Misael Contreras RN Jodi Zook RN and Justin Farmer RN

In response to the growing need for additional emergency mental health services throughout the country, Northwestern Medicine Delnor Hospital in Geneva, Illinois, recently added and renovated 4 new emergency department rooms to create additional spaces for behavioral health treatments to care for these patients. When not in use for behavioral health patients, the rooms can be used to serve other patients, resulting in less time spent in the waiting room. 

“Much like other emergency departments throughout the country, we have seen an increase in behavioral health patients,” said Rosemarie Nolazco, MSN, RN, TNS, NE-BC, director of emergency services at Northwestern Medicine Delnor Hospital. We are dedicated to providing optimal care in an enhanced and secure environment until the appropriate and next level of care is determined.” 

Misael Contreras RN and Jennifer Leclercq RN watch as Jodi Zook RN demonstrates a safety doorIn addition to the physical remodel, Delnor Hospital has access to behavioral health professionals and to in-person or tele-health consultation for psychiatric services, as needed.

According to the National Alliance on Mental Illness (NAMI), 1 in 5 adults in America experience a mental illness in a given year, and 1 in 20 adults experience serious mental illness each year. Multiple factors, including the added stress from the COVID-19 pandemic, lack of inpatient beds and facilities, and lack of access to primary care and psychiatric care may contribute to this increase of behavioral health needs. 

Northwestern Medicine offers evaluations and treatments for a full range of behavioral health disorders in adolescents, teens and adults. Specialists provide research-based treatments, care that’s tailored to individual needs, one-on-one therapy and family involvement in the treatment process. 

Learn more about Behavioral Health Services at Northwestern Medicine